Create A Custom Call Variable Layout for UCCX Finesse Desktop
Continuing on with yet more Voice, I recently cutover to a new UCCX 12.5 cluster. As part…
Cisco UCCX Contact ID:x, Channel ID:y, Contact is in Terminated/Connected state.
So I’ve just finished rolling out a fresh UCCX 12.5.x cluster. One of the interesting issues I…
Cisco RTMT – Installer User Interface Mode Not Supported
Last week I was working with Cisco TAC on a voice case that involved the use of…
Cisco UCCX Prompt Codec Format
This post outlines the Cisco UCCX Prompt Codec Format. At the college I work for we have the…